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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I'm jenny. i've never used this site before. how does this

Customer Question

Hi pearl, i'm jenny. i've never used this site before.
JA: What kind of computer do you have?
Customer: how does this work? do i have to pay?
JA: Have you installed any updates recently?
Customer: are you there?
JA: No. I'm the Computer Technician's Assistant.
Customer: i don't understand what that means.
JA: Anything else you want the computer expert to know before I connect you?
Customer: can you answer my questions? how does this site work?? are there charges??
Submitted: 5 months ago.
Category: Computer
Customer: replied 5 months ago.
ok, i need help getting my samsung 7 to talk to my computer. i'm new to android- i'm over the iphone. need help.
Expert:  Michelle replied 5 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 5 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Let me know on what computer are you connecting the Samsung phone?

Customer: replied 5 months ago.
Hi Michelle.
i have a surface pro 4
Customer: replied 5 months ago.
i'm sorry for not accepting your invitation to remote into my computer, i'm a bit confused about how all this works. and i think that there is an additional charge for this?
Expert:  Michelle replied 5 months ago.

Its an optional service if you need more speedy solution i can work directly on your computer in that case and you down have to follow all the troubleshooting steps i will be performing.

Customer: replied 5 months ago.
i was able to view my samsung phone in the windows explorer today for the first time, but i'm not sure how i managed to do this. so i have questions around transfering my data from itunes to a comparable software for the android as well as what is the best software to use for android that replaces itunes. can you help me with this?
Customer: replied 5 months ago.
i don't need a more speedy service, i just need some answers to my questions.
Expert:  Michelle replied 5 months ago.

when you connect the phone to any of the usb port on the computer do you hear any beep or popup

Customer: replied 5 months ago.
i it makes a notification noise
Expert:  Michelle replied 5 months ago.

have you installed Kies?

Expert:  Michelle replied 5 months ago.

you would need Kies to be installed to get your Samsung device work on the computer.

Customer: replied 5 months ago.
no, but i read on google that this is not suitable for samsung 7?
Customer: replied 5 months ago.
i'm on the samsung site now looking for kies? is that where i should look?
Customer: replied 5 months ago.
are you there?
Expert:  Michelle replied 5 months ago.

please wait let me give you the download link.

Customer: replied 5 months ago.
is this the correct download site for australia?
Expert:  Michelle replied 5 months ago.

Dont worry this is the official download for Samsung.

Customer: replied 5 months ago.
ok, i'm installing it now
Expert:  Michelle replied 5 months ago.

alright.

Customer: replied 5 months ago.
can you tell me if there is a good app to use to replace itunes for android?
Customer: replied 5 months ago.
it's asking me if i want to install unified driver installer??
Expert:  Michelle replied 5 months ago.

yes install the driver installer.

Expert:  Michelle replied 5 months ago.

Samsung kies created by Samsung, is a Samsung equivalent of iTunes. With its help, you can transfer and sync contacts, music, photos, videos and podcasts to and from your Samsung phone. It also allows you to transfer iTunes music to your Samsung device.

Customer: replied 5 months ago.
do i need smart switch for that as well?
Expert:  Michelle replied 5 months ago.

what are the options you have.

Customer: replied 5 months ago.
kies hasn't finished installing yet.
Expert:  Michelle replied 5 months ago.

let it complete first and then you may have to reboot once.

Customer: replied 5 months ago.
ok. so how do i get back to you once i have done this?
Expert:  Michelle replied 5 months ago.

all you do is open your email check for justanswer email open it and click on view my answer button

Customer: replied 5 months ago.
ok that's great. i'm just waiting for kies to connect the phone etc. i'll let you know if i need to restart
Expert:  Michelle replied 5 months ago.

you would need to restart and then try to connect the phone.

Customer: replied 5 months ago.
ok, i'll get back to you shortly.
Expert:  Michelle replied 5 months ago.

alright.

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