Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.Let me know on what computer are you connecting the Samsung phone?
Its an optional service if you need more speedy solution i can work directly on your computer in that case and you down have to follow all the troubleshooting steps i will be performing.
when you connect the phone to any of the usb port on the computer do you hear any beep or popup
have you installed Kies?
you would need Kies to be installed to get your Samsung device work on the computer.
please wait let me give you the download link.
Dont worry this is the official download for Samsung.
yes install the driver installer.
Samsung kies created by Samsung, is a Samsung equivalent of iTunes. With its help, you can transfer and sync contacts, music, photos, videos and podcasts to and from your Samsung phone. It also allows you to transfer iTunes music to your Samsung device.
what are the options you have.
let it complete first and then you may have to reboot once.
all you do is open your email check for justanswer email open it and click on view my answer button
you would need to restart and then try to connect the phone.