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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I just bught another laptop and ant rember my password, i

Customer Question

i just bught another laptop and ant rember my password
JA: When did you last reset your username and password?
Customer: i cant rember
JA: Have you installed any updates recently?
Customer: not that i know of
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 15 days ago.
Category: Computer
Expert:  Viet - Computer Tech replied 15 days ago.

Hi,

I'm sorry about the issue. What's the model of your laptop?

Is it the laptop's login password? Or email password, etc.?

Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen?

Please reply at the box below. Thank you,

Customer: replied 15 days ago.
psus 11inch lap top i need my user id to log on to my new como
Expert:  Viet - Computer Tech replied 15 days ago.

What's currently showing on your new Asus laptop's screen?

Expert:  Viet - Computer Tech replied 15 days ago.

Do you mean you cannot open any program on your new Asus laptop?

Does it show a name or username and/or an email address at the password ***** login screen?

Is it okay to reset the computer fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,