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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I just bught another laptop and ant rember my password, i

Customer Question

i just bught another laptop and ant rember my password
JA: When did you last reset your username and password?
Customer: i cant rember
JA: Have you installed any updates recently?
Customer: not that i know of
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 months ago.

Hi,

I'm sorry about the issue. What's the model of your laptop?

Is it the laptop's login password? Or email password, etc.?

Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen?

Please reply at the box below. Thank you,

Customer: replied 2 months ago.
psus 11inch lap top i need my user id to log on to my new como
Expert:  Viet - Computer Tech replied 2 months ago.

What's currently showing on your new Asus laptop's screen?

Expert:  Viet - Computer Tech replied 2 months ago.

Do you mean you cannot open any program on your new Asus laptop?

Does it show a name or username and/or an email address at the password ***** login screen?

Is it okay to reset the computer fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,