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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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When I boot up, the gateway logo comes up and the reads an

Customer Question

When I boot up, the gateway logo comes up and the reads an "unmount able boot volume" error. It then says it needs to auto reboot, tries to, fails and says "starting auto repair but goes to a black screen.
JA: Just to clarify, how often has the machine been crashing or freezing?
Customer: First time.
JA: Have you installed any updates recently?
Customer: Not me, but probaby auto updates.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I don't think so.
Submitted: 3 months ago.
Category: Computer
Expert:  Louie replied 3 months ago.

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, bear with us; re-confirm and post back with the complete model number of the Gateway machine.

Customer: replied 3 months ago.
NE 522 Series
Customer: replied 3 months ago.
Customer: replied 3 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Louie replied 3 months ago.

Please confirm that you would want a "Secure Remote Assistance"

This would only work if the computer that needs worked on is operational and can connect to the Internet.

Customer: replied 3 months ago.
No. It never even actually gets to windows.
Expert:  Louie replied 3 months ago.

I understand and unfortunately, "Secure Remote Assistance" would then not work.

Offhand, I am almost tempted to suspect an internal hardware issue.

Are you then considering a DIY (do-it-yourself) repair approach?

Incidentally, which version of Windows was installed in the gateway?

Customer: replied 3 months ago.
XP and I don't know what to do.
Expert:  Louie replied 3 months ago.

The basics would be to remove the old Hard drive (HDD), replace and install Windows.

Now this model (to my recollection) does not have a built-in DVD drive hence Windows can be installed using a USB Flash drive.

Would this be something you would be comfortable in attempting?

Customer: replied 3 months ago.
will I be able to recover saved files and data from the current drive.
Expert:  Louie replied 3 months ago.

Doubtful but can be tried. However, it would require the use of an external / add-on device.

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