I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.
Can you please first let me know who your domain provider is whom you´ve registered the domain with?
Please reply in the box below (there are no additional costs associated with this, you can reply as often as you wish).
Thanks for your patience and best regards,
I am sorry for the delay, yes, I can connect to your Mac, just a moment.
Just to make sure before I connect to you: do you have the login details for your domain registrator (Launchpad) at hand?
I just wanted to accept your remote assistance request, but there seems to be an issue with your account and the JustAnswer website should have informed you about that issue. Can you please try to resolve it so that we can go ahead?
I would like to help you via a remote-connection, but there seems to be an issue with your account so that you are not able to accept my remote-assistance offer. Can you please try again now and see if we get it working? Just ignore your phone, that is just a information text message that you obviously cannot receive, but that does not matter as it just would tell you that I´ve sent a new reply here. Thank you.
Thank you, ***** ***** am unable to advise about any billing related questions, I am just the technician and can only help you with your computer issue. If you need clarification about the billing, please call JustAnswer customer care at:
USA / Canada 1-***-***-****
Afterward please reply here once again and let me know if you wish to continue.
Thank you very much for your patience,
Please refer to the reply I sent above, I cannot advise about anything payment related, only customer care can. I am only the technician that can help you with your computer problem, but nothing else.
Great, they should be able to explain any charges to you and send a refund if needed. I cannot check your account at all, I am a independent computer expert / 3rd party contractor to JustAnswer, they do all the billing.
About the billing question?
Please call them again and ask them if $5 is all you have to pay for that question if I answer it (which I doubt), only they can tell you that, I am not able to view your account at all. So sorry....
They are authorizing what?
Yes, I understand. But I cannot advise about any charges to your account at all, I am technically not able to see what you´ve been charged, only customer care can do that. I will have to opt out of your question, I am really sorry.
Thank you very much,