my name is***** am a computer expert with 17 years of experience and will help you as good as I can.
This is a SCAM (had many clients lately that have been affected by it), please do not follow any of their instructions. Also, your computer might have been infected with a backdoor by these scammers. May I possibly remotely connect to your computer, so that I can directly analyze and clean your computer for you while you can relax and watch me doing it on your screen? This is a very safe option too because JustAnswer is an A+ accredited business with the BBB, you will be watching your screen and we will chat there as well so that you will always know what I will be doing next while fixing the problem.Should you not be interested in this option and would like to solve the problem via this text-based chat instead, just let me know.
Please reply in the box below (there are no additional costs associated with this, you can reply as often as you wish).
Thanks for your patience and best regards,
I totally understand, I can go a bit lower with the price, if that helps? I really would like to help you... What can you afford, if I may ask that?
Are you still there?
Thank you, ***** ***** am unable to advise about any billing related questions, I am just the technician and can only help you with your computer issue. If you need clarification about the billing, please call JustAnswer customer care at:
USA / Canada 1-***-***-****
Afterward please reply here once again and let me know if you wish to continue.
Thank you very much for your patience,
No problem of course!