I'm sorry about the issue. Does your Surface Pro 2 laptop have Windows 7 or 8 or 10?
Is the CAPS lock key or NUM lock key showing On or Off on your laptop's keyboard?
Do you remember your exact email password? (It is case-sensitive.)
Is it okay to reset the laptop fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?
Please reply at the box below. Thank you,
Thank you. Please try the following steps:
- Do you see a menu / the Troubleshoot option when trying the above steps?
Please reply at the box below to continue. Thank you,
Do you see the Power icon at the bottom? (It's a circular icon with a dash in it). If yes, what do you see when clicking on the Power icon?
LOL. Please try my steps again. Please let me know. Thank you,
Great. At the menu, please select the option Troubleshoot. Then select the option Reset your PC, and continue. When prompted, select the option "Just remove files", and continue.
Please let me know. Thank you,
I'm sorry. Do you have another working computer and a USB flash drive? Here is the new solution:
Let me open this issue to other experts also. Thank you for your patience,
Hello. My name is*****'m sorry that you've had to wait for help. Please click the link below.
Type in the requested information and follow the instructions on the screen. What you'll be doing is creating a recovery drive that you can use to get back into your surface. Please let me know if you have any questions.
If you'd like, I can offer the PREMIUM SERVICE of a SECURE REMOTE CONNECTION. This will allow me to see exactly what is happening on your computer and to work on the problem while you watch. This is completely optional. If you do not choose to take this service, I will walk you through a solution step by step here.