Hi there. My name is*****'m sorry that you're having this problem.
If you're seeing some of these problems with Google Chrome, you might have unwanted software or malware installed on your computer:
Here are some steps you can take to get rid of unwanted software. In the future, avoid malware by only downloading files or visiting sites that you know are secure.
Step 1: Remove unwanted programs from Chrome (Windows only)
If you use a Windows computer, the Chrome Cleanup Tool searches your computer for suspicious programs and offers to remove them for you. Learn more about what programs are removed.
If you use a Mac or Linux computer, move on to Step 2.
Step 2: Reset your browser settings
Please give this a try and let me know the results.
Please give this a try and let me know the results. If this resolves your problem, would you mind taking a moment to rate my service? I'd really appreciate it! You can give your rating by selecting the stars located on the top right of the question page and then clicking on submit. If you need more help, there are a few malware and spyware removal tools that we can try that may help. In order to direct you to the correct version of the toold I will need to know whether you have an Android OS on your Lenovo tablet or a version of Windows.
I am committed to working with you until your problem has been resolved. Your complete satisfaction is my goal! Thank you! If you're not sure, please let me know the model number of the tablet and I should be able to find out.
Great. Please follow the instructions for step 2. I will provide links to the tools that you can use to do further cleanup in case you continue to experience problems. Please give me just a moment to type them up.
You'll need Ccleaner form the Google PLay Store. If you'd some information on it before downloading it, please the click the link below:
You'll also need Malware Bytes AntiMalware.
Once you've installed and run both of these utilities, please restart your tablet. This should take care of any remaining issues.
Yes, I recommend selecting all.
I recommend removing that.
Let's give this a try:
To uninstall Apps or programs:
Step 1: Tap Settings.
Step 2: Tap Apps, tap the to-be-deleted App on the right.
Step 3: Tap Uninstall.
Step 4: Tap OK.
Note: System programs and Apps coming with factory settings can NOT be uninstalled. Please let me know if this does the trick for you or not. Thanks!
That is very puzzling. Can you tell me please the exact model of your Lenovo tablet?
Thank you. Let's try this:
Next, let's look at your default search engine:
From the extensions menu you were just visiting, click on “Settings” on the left hand side of the menu. A list of settings comes up, choose “Search.” A drop-down box lets you pick your favorite. If it’s not something recognizable like Google, Bing, or Yahoo!, then change it to whichever you prefer.
An optional follow-up step is to completely remove the offending search provider(s). Choose “Manage Search Providers” and all the way to the right of a provider’s name there will be an X. Click that, and the provider goes away.
As a final step, lets check the Home Page settings:
or this step, you’ll want to check two spots in Chrome:
First, visit the “On Startup” section in Chrome’s settings. If “open a specific page or set of pages” is the chosen option, click “set pages” and make sure none of them look strange; if they do, remove them and set them back to whatever you like.
Second, under the “Appearance” header in the settings, choose to show the home button. Again, if the page listed here looks weird to you, change it and you’re good to go.
Let's give these steps a try and let em know the results. If this does not resolve the problem then we will need to consider resetting your tablet to factory defaults.
That will be fine if you'd like to do that. I'm just a afraid that if we don't make sure that it's gone entirely, it may eventually get bad again. Of course, you can just print these instructions to refer to in the future if that should happen. Please keep me posted.
Would you mind taking a moment to rate my service? I'd really appreciate it! You can give your rating by selecting the stars located on the top right of the question page and then clicking on submit. Rating my service does not close the question. It will remain open and i will continue to work with you until your problem is completely resolved.
Yes, I will still be here. Just let me know if you have any questions during the process.