How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jason Jones Your Own Question

Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 14952
Experience:  Over 10 years of professional experience.
30759776
Type Your Computer Question Here...
Jason Jones is online now
A new question is answered every 9 seconds

I can't get my gmail to send a word document, it's new but i

Customer Question

I can't get my gmail to send a word document
JA: How long have you had this issue with your Gmail account?
Customer: it's new but i have been able to send emails until I tried to attach a word document
JA: Have you installed any updates recently?
Customer: not intentionally. i'm not very computer literate
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Computer
Expert:  George Sibiya replied 1 month ago.

Hi,

Welcome to JusAnswer and thank you for utilizing our services.

At the bottom left corner of your mail list, what percentage does it say you have used of your allocated storage space?

Ragards,

G

Customer: replied 1 month ago.
It says 0 %. The account is new. The Word document is 568kb
Expert:  George Sibiya replied 1 month ago.

Ok thanks. Please try this fix: http://professional.justanswer.com/chat/index/83c178a787f44751be5e86d1695137a1

Customer: replied 1 month ago.
access was denied to me.
Expert:  George Sibiya replied 1 month ago.

Ok sorry,

These are the contents of the answer:
1. Click the Gear (settings) icon on the top right of Gmail then click Settings.
2. Scroll down to the bottom of the page and change the Attachments to "Basic attachment features"
3. Click Save Changes

Regards,

G

Customer: replied 1 month ago.
There was no reference to attachments any where under settings
Expert:  George Sibiya replied 1 month ago.

Gmail must have changed since the answer was provided.

Does it allow you to attach any other file such as pdf and what version of MS Office is the file saved from?

Customer: replied 1 month ago.
Thank you for attempting to help me, but I'm going to get someone here locally to work this out. This way is not productive.
Expert:  George Sibiya replied 1 month ago.

Apologies for the delayed responses this is not normally the case.

Please do try with different browsers as Microsoft Edge at some point was reported to have such an issue:

https://answers.microsoft.com/en-us/outlook_com/forum/oaccount-omyinfo/my-home-computer-wont-let-me-attach-a-file/53c3c91d-85fd-4791-a419-d743c1de3c8c

Expert:  Jason Jones replied 1 month ago.

Hello,
I am the person that will be helping you today.

May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason

Related Computer Questions