How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I can't log in to my email. Have tried a code# and recovery

Customer Question

I can't log in to my email. Have tried a code# ***** recovery # neither will let me in.
JA: Have you tried having password ***** directions emailed to you?
Customer: I can't even put my password ***** use username in.
JA: Have you installed any updates recently?
Customer: No.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no.
Submitted: 3 months ago.
Category: Computer
Expert:  Robert M. replied 3 months ago.

Hi, I'm Robert and I'll be helping you with your computer question.

Expert:  Robert M. replied 3 months ago.

what type of email is it and are you able to get the reset code sent to you ?