I'm sorry about the issue. Does this issue occur when printing a web page, or a document, or a picture, etc.? Or does it occur when printing anything?
When printing something, at the print dialog, does it let you select your correct printer name before you print?
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Does your computer have Windows XP, Vista, or 7 or 8 or 10?
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Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
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