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PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Computer
Satisfied Customers: 229
Experience:  Server, networking, desktop questions welcome.
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Have a black screen with Lenovo logo coming on and off. Edge

Customer Question

Have a black screen with Lenovo logo coming on and off.
JA: Just to clarify, what's the exact model of your Lenovo? And what operating system are you running?
Customer: Edge 15 Laptop Win 10
JA: Have you installed any updates recently?
Customer: Yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: Tried F8 key at startup & F12 nothing.
Submitted: 2 months ago.
Category: Computer
Customer: replied 2 months ago.
Laptop is not usable at all. Working off my desktop.
Expert:  PC_Wizzard replied 2 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Please do the following

Remove the battery and any other peripheral device connected to the computer. Hold the power button for 10-15 seconds and then connect only the AC Adapter and try to turn ON the computer.

Customer: replied 2 months ago.
OK
Customer: replied 2 months ago.
Heard power go on then switched off. Logo came up for second.
Expert:  PC_Wizzard replied 2 months ago.

Ok lets do this

  1. At the black screen, press and hold the power button until the system powers off. This typically takes 5-8 seconds.
  2. With the system still powered off, press and hold the Shift and F8 keys.
  3. While still holding Shift and F8, press and release the Power button. Continue to hold Shift and F8.
  4. The Lenovo logo should appear on the screen followed by Please Wait. Release Shift and F8 at this time.
  5. The Recovery screen should appear. If only a blank screen appears and not the Recovery screen, retry steps 1-5.
  6. From the Recovery screen, click on See advanced repair options.
  7. Click on Troubleshoot.
  8. Click on Advanced Options.
  9. Click on Startup Settings.
  10. Click on Restart.
  11. The PC will now reboot to the Startup Settings screen.
  12. Press 4 to Enable Safe Mode as prompted.
  13. The PC will now boot to Safe Mode.
  14. Enter your user name and password ***** prompted to log into Safe Mode.
  15. Open the Start screen.
  16. Type “devmgmt.msc” and press Enter to start Device Manager.
  17. Double-click on Display Adapters to expand the Display Adapters category.
  18. Right-click on the specific AMD Radeon HD device and choose Uninstall from the menu.
  19. At the Confirm Device Uninstal prompt, check the box Delete the driver software for this device and then click on OK.
  20. Restart the PC.
  21. The PC will now boot to Windows normally.
Customer: replied 2 months ago.
Loud beep. Lenovo tm only. Flashes on and off after several seconds. No please wait.
Expert:  PC_Wizzard replied 2 months ago.

Is it only 1 long or short beep?

Customer: replied 2 months ago.
For about a second.
Expert:  PC_Wizzard replied 2 months ago.

And now the screen just blank?

Customer: replied 2 months ago.
power is on. Power button light on complete black screen.
Expert:  PC_Wizzard replied 2 months ago.

ok please hold down power button until it shutdown completely and restart normal again.

Customer: replied 2 months ago.
Did that. Loud 1 second beep. Power button on side lit. Total black screen.
Expert:  PC_Wizzard replied 2 months ago.

This can be due to memory fault as well

If possible can you check how many ram modules is installed?

This will require you to open the laptop

Customer: replied 2 months ago.
How do I open? I believe it has 6 GB or 8 GB.
Customer: replied 2 months ago.
Sorry don't want to screw with it. Has 48 days left on warranty, but live in Cody, WY. Will call company to advise. Thanks for help & Happy New Year.
Expert:  PC_Wizzard replied 2 months ago.

No problem and thank you for using Just Answer and happy new year!!

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