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Pete, Computer Engineer
Category: Computer
Satisfied Customers: 16305
Experience:  CISCO certified, Microsoft proficient, computing expert.
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Trying to connect Google Home device to my windows 10 but

Customer Question

Trying to connect Google Home device to my windows 10 but won't work
JA: Have you tested the connections by doing a ping utility test?
Customer: No. The device requires download of App from Apple App Store or Google Play. I tried to download the app in Google play but will not install.
JA: Have you installed any updates recently?
Customer: Not sure
JA: Anything else you want the computer expert to know before I connect you?
Customer: I also downloaded the Apple ITunes App as an optional way to get the App for the Google Home App but could not download.
Submitted: 16 days ago.
Category: Computer
Expert:  Pete replied 15 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 15 days ago.

You cannot use an App from Apple App Store or Google Play on a Windows device.

Expert:  Pete replied 15 days ago.

Happy New Year!
Your satisfaction is my priority;
Kindly take a moment to rate my service 5 stars and press submit at the top of your question page so I am rewarded for my time; tips appreciated :)
You can always reply back at any time if you need any further assistance at all.

Expert:  Pete replied 11 days ago.

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.