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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Printer is not working, hp envy, no we have had a power

Customer Question

printer is not working
JA: What kind of computer do you have?
Customer: hp envy
JA: Have you installed any updates recently?
Customer: no we have had a power outage in our neighborhood recently
JA: Anything else you want the computer expert to know before I connect you?
Customer: the printer says we don't have a wireless connection
Submitted: 4 months ago.
Category: Computer
Expert:  Byron replied 4 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

If after the power outage your other devices are connecting to your wi-fi OK

see if you can get the printer connected using this video: https://www.youtube.com/watch?v=kOUA2t7lJlk

Let me know the result please.

Customer: replied 4 months ago.
I don't know how to get sound on my laptop I have absolutely no idea what you are telling me to do on the video When I said I was not good on computers I meant it
Customer: replied 4 months ago.
Please cancel this request I am going to get someone to come to the house
Customer: replied 4 months ago.
please confirm that this interchange is cancelled
Customer: replied 4 months ago.
Please answer
Customer: replied 4 months ago.
Please answer that we have ended this conversation at my request
Expert:  Byron replied 4 months ago.

I thought your printer wasn't working. I wasn't aware of a sound problem on your laptop?

Expert:  Byron replied 4 months ago.

I'll forward your request to customer service.

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