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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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The windows sign on the lower left of screen doesn't work. I

Customer Question

the windows sign on the lower left of screen doesn't work. I mhave to right click in order to power off or restart.
JA: What kind of computer do you have?
Customer: it is an HP paviolion
JA: Have you installed any updates recently?
Customer: yes I did all the windows updates last friday
JA: Anything else you want the computer expert to know before I connect you?
Customer: been having some scamers trying to get me to buy tech support. I mthink they may have done some bad. Ran the regutilities clean up.
Submitted: 2 months ago.
Category: Computer
Expert:  Byron replied 2 months ago.

Hi. My name is***** you for your question and the opportunity to assist. It sounds like the dangerous program

Regutilites may have messed up your computer. See if you can fix it by doing this:

Right-click on the start menu button and select Run.

The Run box will open.

In the text area type: rstrui.exe and click OK.

System Restore will open. Click Next. Put a checkmark in the box that says "Show more restore points"

if you see it.

You'll see a list of restore dates. Select the latest one prior to this issue starting.

Click Next and then Finish and run the restore. This won't affect your data files or programs

and it should set the Windows system files back to the way they were when the start button was working.

Let me know the result please.

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