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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Please help me to reset password on my laptop the one I have

Customer Question

Please help me to reset password ***** my laptop the one I have says it does not match and I was not told at Best Buy that I was supposed to save it on a flash drive so please help
JA: When did you last reset your username and password?
Customer: I tried to set this up on December 29 and I was not able to reset username or password ***** I don't have a flash drive and that's what I was told I was supposed to have
JA: Have you installed any updates recently?
Customer: No I cannot get into my computer
JA: Anything else you want the computer expert to know before I connect you?
Customer: I have I don't have to go out to Best Buy for them to do it that would be great I had shoulder surgery and I do not want to be charge for any of this because I should've been told I needed a flash drive to even get this done Why do you keep Sammy over there where I have to say I shouldn't have to someone can help me without me I'm to pay for the damn thing
Submitted: 5 months ago.
Category: Computer
Expert:  Elgin Vega replied 5 months ago.

Hi, my name is***** will try my best to help you with this request.

What is the model of the cmputer?