Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
Hello, I’m Nathan, and I’ll be assisting you today.
Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.
I'm a tv tech and can help you if you'd like to continue. To be clear this is a paid support service. Chances are dish can't help you and they won't help with anything other than their own equipment. Can you tell me more about the problem, please?