Hi , Welcome to Justanswer.com .
It will be better and quick if I can access your computer remotely to fix the problem ..
To do that please follow the below steps
1)Please open the below link URL in browser http://www.justanswer.com/remotedesktop/join.aspx?Session=c55f9ab3-9c32-4ce7-95ce-f703608a2d032)Then click on I agree button at the bottom of the page .
3)After that click on Download link to download a file and run it