How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Trying to get Toshiba wizard to erase and overwrite my

Customer Question

trying to get Toshiba wizard to erase and overwrite my internal HDD
JA: Just to clarify, what's the exact model of your Toshiba? And what operating system are you running?
Customer: one moment
JA: Have you installed any updates recently?
Customer: I've done all sorts. want to do a fresh reinstall of windows 8.1
JA: Anything else you want the computer expert to know before I connect you?
Customer: model/part number is *****
Submitted: 2 months ago.
Category: Computer
Customer: replied 2 months ago.
just a download link to the Toshiba software would be great. have the install usb & license key ready to go!
Customer: replied 2 months ago.
somewhere along the line I've managed to lose the wizard. Windows came preinstalled on this laptop.
Customer: replied 2 months ago.
I have already used the wizard to erase/overwrite the HDD twice. It is a 14 hour process :(
Expert:  Elgin Vega replied 2 months ago.

Hi my name is***** will try my best to help you with this request.

What exactly you want to do? Format the disk and reinstall the factory image or want to erase another drive?

Related Computer Questions