I'm sorry about the issue. Have you tried anything?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Please reply at the box below. Thank you,
What's the make / model of your computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
P.S.: Did you already try to reset the password ***** the Gmail website? If so, was there any kind of error when you tried to do that?