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Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
May i connect with you remotely to troubleshoot the issue directly? Thanks
I sent request for remote service. Please accept it then follow steps here to connect with me.
Yes, it costs an additional $39.
You have to accept the offer shown on your screen, once accepted i will send the link to connect.
This site is called JustAnswer, and i am one of the techs here to help with this issue. I will request this to be cancelled but just for your information, Google does not provided one to one or live assistance. It's all automated with Google, you can try but it won't be fruitful. This is the Google's Help Page: https://support.google.com/?hl=en