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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have trouble using my 2016 Newest ASUS Transformer Book

Customer Question

I have trouble using my 2016 Newest ASUS Transformer Book Flip 11.6" Touch 2 in 1 Laptop/Tablet with 1-year Office 365 Personal (Intel Dual Core up to 2.16 GHz, 2GB DDR3, 32G in tablet mode. the sign in screen doesn'twork when I flip the screen
JA: Just to clarify, what's the exact model of your Asus? And what operating system are you running?
Customer: how do I figure that out
JA: Have you installed any updates recently?
Customer: I found itTP20008
JA: Anything else you want the computer expert to know before I connect you?
Customer: YES WHEN I TURNED ON
Submitted: 3 months ago.
Category: Computer
Expert:  Russell H. replied 3 months ago.

Hello! Thank you for contacting JustAnswer.com; I am Russell H., an Expert here at JustAnswer.com, and I will do what I can to answer your question as well as it can be answered.

What happens with the sign-on screen, when you flip the screen (and, how do you flip the screen... to use it as a tablet with touch, rather than as a laptop with keyboard? ) ?

Customer: replied 3 months ago.
the touch screen doesn't work
Expert:  Russell H. replied 3 months ago.

It should work, assuredly. How new is the Transformer in question?

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