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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Happy New Year! I bought an Insignia - Roku TV from Best

Customer Question

Happy New Year! I bought an Insignia - Roku TV from Best Buy. I need a new password ***** I can hook it up. I have used several of my old passwords to no avail. My 1st PW was yhmjr5wgcb9vsb. It was later changed by you guys to: ***** *****: HALL and PW:###-##-####- Please help so I can watch the N.E. Patriots tomorrow!!!!
JA: When did you last reset your username and password?
Customer: About 3 months ago when we bought a new printer
JA: Have you installed any updates recently?
Customer: I installed a new TV about 2 months ago
JA: Anything else you want the computer expert to know before I connect you?
Customer: Only that I am VERY computer stupid
Submitted: 3 months ago.
Category: Computer
Expert:  ChrisC replied 3 months ago.

Hi, my name is ***** ***** I'll be happy to help you today!

What password ***** is it asking for? Is it asking for your password ***** your wireless network?

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