How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I am unable to acess my account, you can't accessm, no, you

Customer Question

I am unable to acess my account, you can't accessm
JA: Have you contacted anyone about your account?
Customer: no, you can,t access me, I have new cell phone can,r rember my new pasword.. new cell number is(###) ###-####does this help
JA: Have you installed any updates recently?
Customer: 3 months ago
JA: Anything else you want the computer expert to know before I connect you?
Customer: can't recal thenew password ***** 3 months ago
Submitted: 2 months ago.
Category: Computer
Expert:  Bhavik Joshi replied 2 months ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 2 months ago.

Please tell me your email address for which you need to reset password.