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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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How do you unlock a Gateway computer that has been locked

Customer Question

How do you unlock a Gateway computer that has been locked and I don't know the password?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: It's a Windows 8 operating system. Gateway model SX2110G
JA: Have you installed any updates recently?
Customer: No, the machine hasn't been used since the unknown password ***** used.
JA: Anything else you want the computer expert to know before I connect you?
Customer: The Gateway was manufactured in 2013.
Submitted: 2 months ago.
Category: Computer
Expert:  Bryan replied 2 months ago.

Hi and thank you for your question.

Are you having this issue with the Windows password? If so, do you see any email address listed (or just the account name) at the Windows logon screen?

Please reply at the box below, and then we will continue further.

Customer: replied 2 months ago.
It is on the log in screen. I believe it is the Windows password. There is no email address listed or account name that we can remember.
Expert:  ChrisC replied 2 months ago.

Hi, my name is ***** ***** I'll be happy to work with you on this!

If you don't know the password ***** only option would be to attempt a factory reset. Is there any data on the machine that you can't afford to lose?

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