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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Out of the blue, I cannot burn an MP3 cd. Not with iTunes,

Customer Question

Hello, out of the blue, I cannot burn an MP3 cd. Not with iTunes, or Nero burnign ROM, or Windows Media Center.. have seen a multiple of error messages..
JA: What's the brand/model of your computer?
Customer: it's a new, says it's an "HP - intel - inside - Core i5" (that's what it says on the face of the computer)
JA: When did you purchase your computer? What troubleshooting have you tried?
Customer: purchased early 2016, I only tried trouble shooting in Nero.. said a bunch of gobbley gook..
JA: Anything else you want the computer expert to know before I connect you?
Customer: I guess not...
Submitted: 2 months ago.
Category: Computer
Expert:  Satchi replied 2 months ago.

Hi , Welcome to Justanswer.com .

It will be better and quick if I can access your computer remotely to fix the problem ..

To do that please follow the below steps

1)Please open the below link URL in browser
http://www.justanswer.com/remotedesktop/join.aspx?Session=4124c525-6651-45e4-8302-ab6a03b2450f
2)Then click on I agree button at the bottom of the page .

3)After that click on Download link to download a file and run it

Thanks

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