How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

To unlock a locked computer with windows 8, I have an envy

Customer Question

to unlock a locked computer with windows 8
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: I have an envy 27 all in computer from HP with windows 8.1
JA: Have you installed any updates recently?
Customer: No, but I tried to change my screen saver with a different picture, which did not work.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No, but let me know what this costs!
JA: I'm not sure of the exact price, but there's only a $5 deposit. The rest of the price information will be on the page I send you to.
Customer: OK
Submitted: 5 months ago.
Category: Computer
Expert:  Byron replied 5 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

On the login screen of the envy does it display an email address?

Please reply below using the "Type your reply here" box, clicking
Send when complete and I'll be able to see your response and help you.