How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I am trying to connect my Linksys E3000 to my Fios router

Customer Question

I am trying to connect my Linksys E3000 to my Fios router but it does not connect to the internet
JA: Have you tried "power cycling" your router -- unplugging it and letting it rest for about ten seconds?
Customer: yes
JA: Have you installed any updates recently?
Customer: new fios router someone said I should disable the plug and play feature on the router
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 18 days ago.
Category: Computer
Expert:  Russell H. replied 18 days ago.

Hello! Thank you for contacting JustAnswer.com; I am Russell H., an Expert here at JustAnswer.com, and I will do what I can to answer your question as well as it can be answered.

How have you been trying to connect the Linksys router to the FIOS modem box?

Customer: replied 17 days ago.
I think it's a fios router
I read that I have to disable NAT
But I can't figure out how to
Customer: replied 17 days ago.
DISABLE NAT on rhe linksys
Expert:  Russell H. replied 17 days ago.

NAT is Network Address Translation.

On the Linksys... can you log in to the 'admin' for the router, and get the Setup screen, first of all?

If so, I can instruct you how to change NAT settings for this model, if they can be changed.

Customer: replied 17 days ago.
I dont know how to log in to the linksys
Customer: replied 17 days ago.
I need the ip address I think
Expert:  Russell H. replied 17 days ago.

Yes, you need the IP address.

Do this:

disconnect from wireless if your computer is connected to it.

(You may resume this case afterward at

http://www.justanswer.com/computer/a4feb-trying-connect-linksys-e3000-fios-router.html )

Then connect your computer with a Ethernet cable, to a common port on the router (not the Internet port. One of the numbered 1-4 or 1-5 ports will do.)

Then open a Command Prompt window.

Then enter this command

ipconfig

and press RETURN on your keyboard, once. Get the 'Default Gateway' address, which should be four numbers separated by . (dots.)

Then enter that Default Gateway address in a browser, and you should get the prompt or popup for login to the router.

Enter

admin

for the username. Do you have the password ***** the router? if not, try the default passwords, either 'blank' i.e. no password, no characters, nothing, or else

admin

or else

password

which are common default passwords for the admin account that allows Setup of your router.

Customer: replied 16 days ago.
I got the ip address but when I put into a browser I get blank page
Expert:  Russell H. replied 16 days ago.

A blank page, with no error message?

Did you enter the address like this?:

192.168.1.1

or the like?

If not, it might not have accessed the router properly. But, you may need to restart the computer you will configure the router with, before getting the Default Gateway from the router and its connection. And then entering the address for the Default Gateway (once you have determined it after disconnecting the regular internet access and restarted the computer to clear the regular internet access's IP address info out) and see if that works properly.

Customer: replied 16 days ago.
OK
I'm
In
How do I change the NAT setting?
Expert:  Russell H. replied 16 days ago.

Look for 'NAT' or Network Address Translation.

I'm looking up where exactly to find that, in your model (the e3000), and will post results within 10 minutes, I hope.

Customer: replied 16 days ago.
I found it
Thanks
I'll let you know if it helped later
Expert:  Russell H. replied 16 days ago.

Right - I found it too just now.

Let me know, yes.

You can return to this case at

http://www.justanswer.com/computer/a4feb-trying-connect-linksys-e3000-fios-router.html