Hello! Thank you for contacting JustAnswer.com; I am Russell H., an Expert here at JustAnswer.com, and I will do what I can to answer your question as well as it can be answered.
I gather that the keyboard is wireless, but what maker and model is it, please?
Was the keyboard that acted funny before, also wireless, and did it have the same problem?
So the original keyboard was wired to the HP I presume, then.
Is it still attached, when you are using the new Wireless keyboard?
Wrong? not altogether. Keeping the old keyboard plugged into the machine would have been wrong and might have added to the problem.
I think that the next thing to consider in this case (since the problem does not follow the keyboard) is to ask or inquire, What anti-virus utility do you have on the computer?
And also, what Firewall is on it?
You may find out about both Anti-Virus and Firewall status and identity, by going to
and then searching for
in the Search box at upper right in your Control Panel window, and then find the information in the Security Center window.
What's the info on your Firewall status and your Anti-Virus status, please?
Good so far.
And, I hope, both
- Firewall is On
- Anti-Virus is On
- Spyware Protection is On, too.
If all those are fine, then is your Kaspersky fully and recently updated? and has it been used, to do a prolonged and Full Scan of the C: Hard Drive, recently?
Thanks for checking on that.
How long has the keyboard had this problem?
Then your recent (4 or 5 weeks ago) scan should have taken care of that problem.
I don't know what to say at this point, since everything has checked out OK so far except:
Have you kept your computer's Windows updated too?
Try running Windows Update and make sure.
Windows Defender updates are trivial.
and make sure it's correctly spelled, and that should find it.
Auto-correct can sometimes be an impediment to communication. I'm familiar with that.
not found?? open Internet Explorer (the big blue 'E') and go to
touch Alt key
to run it from there.
Let me know how that goes.
That's strange. No 'Windows Update' ?
You have to hold down the Alt key briefly, to bring the old 'Alt-menu' back into view.
Then you have to go to
in that menu... you can do this by holding down Alt, and pressing T, also.
But stop this process for now, and visit your Mother by all means, and resume this case later at
There's a solution for it, I'm pretty sure. Just that we'll have to get to it later. Thanks.
Well. If you cannot access Widows Update on your computer at all - not even by using
then entering (spelling it exactly)
then in that case something would be wrong with the computer's Windows operating system for sure!
I think there's one more approach, when you are at the computer, and when you have time. Just ask about the 'website' method when we resume. Have a good day.