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Hello. My name is ***** ***** I will be assisting you today.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?
Does it have a menu screen on printer, or do you have a usb cable to temporarily plug it into your computer?
on menu screen, look for network wizard setup
wireless LAN setup
do you have a usb cable to temporarily plugin?
download utilities and combo package, should have option when going through install to setup wireless
I would leave it for a few minutes to see if it finishes
try plugging printer into diff usb port, restart then run the software install