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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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When I tried to open a message came up telling me that my

Customer Question

when I tried to open a message came up telling me that my computer cannot display this feature due to low memory. it is wrong I have a lot of memory!! Mycomputer is new and is Inspiron 24-7000 Dell 12GB
JA: Just to clarify, what's the exact model of your Dell? And what operating system are you running?
Customer: Inspiron 24-7000 Could be that there were some modifications to adapt from Windows 10 to Windows 8 I believe.
JA: Have you installed any updates recently?
Customer: nothing. I use the computer only for e-mail, internet, photos, but I do not use photos because I have to learn how to do it. I bought the computer on 9/27/2016.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I do not know enough, the only think I need is to be able to open, read my e-mails, answer. I use now my smart phone to be able to get the code to talk to you.
Submitted: 5 months ago.
Category: Computer
Expert:  Cody replied 5 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 5 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 5 months ago.
Customer: replied 5 months ago.
How long?
Expert:  Cody replied 5 months ago.

it looks like payment failed