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Hello. My name is ***** ***** I'll be happy to assist you with this. It's probably missing the sound driver. Would you mind if I remote into your pc to check?
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Are you ready for me to look at this problem?
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Let me know when you could be online so that we can get started to fix this.
to connect me; Please download and run this file and provide me the ID/Password:https://connect.teamviewer.com/v10/index.aspx
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Did that work for you? let me know what time works to continue this