How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Getting no sound since the teck got my computer going, its a

Customer Question

getting no sound since the teck got my computer going
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: its a lenovo 90dq
JA: Have you installed any updates recently?
Customer: Paul Swarts replaced MOBO PSA DEC 13TH 2016
JA: Anything else you want the computer expert to know before I connect you?
Customer: NO THIS COMPUTER IS UNDER WARRANTY
Submitted: 4 months ago.
Category: Computer
Expert:  MikeW replied 4 months ago.

Hello. My name is ***** ***** I'll be happy to assist you with this. It's probably missing the sound driver. Would you mind if I remote into your pc to check?

You may disregard the Premium Service Offer for Remote Support. That is an automated popup initiated by the web site.

Expert:  MikeW replied 4 months ago.

Are you ready for me to look at this problem?

Customer: replied 4 months ago.
computer is covered undr warantty sa it stopped working and Paul Swarts repaired the problem replaced MOBOPSA
Expert:  Michelle replied 4 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Let me know when you could be online so that we can get started to fix this.

Expert:  Cody replied 4 months ago.

to connect me;
Please download and run this file and provide me the ID/Password:
https://connect.teamviewer.com/v10/index.aspx

Customer: replied 4 months ago.
do what has to be done
Expert:  Cody replied 4 months ago.

download TeamViewer to connect me

Expert:  Cody replied 4 months ago.

Did that work for you? let me know what time works to continue this

Related Computer Questions