How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I have been tryin to get on to my yahoo put it keeps telling

Customer Question

I have been tryin to get on to my yahoo put it keeps telling me the pass word is worry can u help me please
JA: When did you last reset your username and password?
Customer: It was been a while I just use it for my game on ps4 so I need it so that I can get into the ps4
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 4 months ago.
Category: Computer
Expert:  Robert M. replied 4 months ago.

Hi, I'm Robert and I'll be helping you with your computer question.

Expert:  Robert M. replied 4 months ago.

about all that i can do is to go through the yahoo procedures to reset your password.

I may be able to do those better than you can. But at some point you need to prove to yahoo that you are the owner of the account.

that means having access to a cell phone or a different email address that was set up in the yahoo BEFORE you had a problem getting into it.

If you like i can log in remotely and speak to you on the phone and run through any possible way of getting it reset. Sometimes it works very easily. sometimes not at all. It all depends on whether you have access to the ways that were set up to confirm your identity.

Related Computer Questions