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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I forgot my pass word to unlock it, I haven't used it for

Customer Question

I forgot my pass word to unlock it
JA: When did you last reset your username and password?
Customer: I haven't used it for some months, but I don't remember changing any.thing
JA: Have you installed any updates recently?
Customer: No it's the first time I have even turned it on in months
JA: Anything else you want the computer expert to know before I connect you?
Customer: I don't think so
Submitted: 1 month ago.
Category: Computer
Expert:  Kamil Anwar replied 1 month ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 1 month ago.
Sure mate
Expert:  Kamil Anwar replied 1 month ago.

I sent request for remote service.

Customer: replied 1 month ago.
How can you connect remotely when I can not unlock the computer, a so called expert as you say you are should know that can not happen until the computer is unlocked
Expert:  Kamil Anwar replied 1 month ago.

I thought this was an email password. I have the screen shot for the question, which doesn't indicate what the password ***** ***** What OS are you running?