How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Was out of town and my microsoft email was hacked, didn't

Customer Question

Was out of town and my microsoft email was hacked, didn't get to it until today to change my password ***** now locked out. How can I get back in?
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: It's a HP Envy. Windows 8.1
JA: Have you installed any updates recently?
Customer: Some may have automaticely, but not by me
JA: Anything else you want the computer expert to know before I connect you?
Customer: Don't think so
Submitted: 2 months ago.
Category: Computer
Expert:  Byron replied 2 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Have you been unsuccessful changing your password ***** this Microsoft page:

https://account.live.com/password/reset