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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a Mac, Your logo page My Way has me a little mad. I

Customer Question

Hi, my name is ***** ***** I have a Mac, Your logo page My Way has me a little mad. I have files that when I click on them to open they go to your page My Way. I can't get my files because they don't show up anywhere. What can I do? Are these files lost forever?
JA: Just to clarify, what's the model of your Mac, and what operating system are you running?
Customer: My Mac is about four years old running Yosemite 10.10.5. Do you need more information?
JA: Have you installed any updates recently?
Customer: Yes and no , there is an update waiting to be installed tonight. Is that the problem?
JA: Anything else you want the computer expert to know before I connect you?
Customer: Some of the files which I can't open are photos which I can't retreve and can't replace.
Submitted: 4 months ago.
Category: Computer
Expert:  Josh replied 4 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 4 months ago.

MyWay is actually a virus/spyware and is not a page that was put on by our company.

I can connect to your computer to remove the virus and fix everything for you.

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