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Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 16813
Experience:  5 years as Network Admin, 10+ years of IT support
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Its my iphone it is disabled, gateway, on my phone i did, no

Customer Question

its my iphone it is disabled
JA: What kind of computer do you have?
Customer: gateway
JA: Have you installed any updates recently?
Customer: on my phone i did
JA: Anything else you want the computer expert to know before I connect you?
Customer: no i just need to be able to use my phone
Submitted: 1 month ago.
Category: Computer
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.
  1. From a computer, go to icloud.com/find.
  2. If prompted, sign in with your Apple ID
  3. Click All Devices at the top of your browser window.
  4. Select the device you want to erase.
  5. Click Erase [device] to erase your device and its passcode.
  6. Now you can restore from a backup.

If you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Expert:  Josh replied 1 month ago.

Happy New Year!

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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