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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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T get into Facebook. It keeps saying that I have to Have a

Customer Question

t get into Facebook. It keeps saying that I have to Have a photo I.D. I don't have any means of getting a copy for you. What can I do ?
JA: When did you last use the account?
Customer: Acouple of weeks ago, and everyone tat I know has not had this problem . I am 73 yrs. old and this my only means of enjoyment.
JA: Have you installed any updates recently?
Customer: The machine does that and I was in the hospital for a while,so I'm not sure.
JA: Anything else you want the computer expert to know before I connect you?
Customer: yes. 1. will everything be the same as before and 2. why was I the only one to get that I.D. question?
Submitted: 5 months ago.
Category: Computer
Expert:  Martin replied 5 months ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your computer.

When did the problem start?

May I start a remote session so I can take a look at the problem and solve it for you now?

Please reply using the box below.

Regards,
Martin