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I have a chomebook 3 that has a virus and i can not log in

Customer Question

i have a chomebook 3 that has a virus and i can not log in
Submitted: 4 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 4 months ago.

Try this please.

  1. Press and hold Ctrl + Alt + Shift + R.
  2. Click Restart to restart your Chromebook.
  3. In the box that appears, click Reset and sign in with your Google Account.
    Note: The account you sign in with after you reset your Chromebook will be the owner account.
  4. Follow the instructions in the box.
  5. Once you've set up your Chromebook, check if the problem is fixed.

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