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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Not computer. my phone did an unauthorized factory reset and

Customer Question

not computer. my phone did an unauthorized factory reset and now wont accept the pass word for my yahoo account through google witcxh will let back in to it
JA: How long have you had this issue with your Yahoo account?
Customer: first time
JA: Have you installed any updates recently?
Customer: the account itself is fine on the net but the password ***** ***** accepted by my phone
JA: Anything else you want the computer expert to know before I connect you?
Customer: yes two days ago
Submitted: 4 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 4 months ago.

Hi,

I'm sorry about the issue. What's the make / model of your phone?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer, if any?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 4 months ago.

What's the make / model of your computer, if you have one?

If you have a computer, is your yahoo email account currently working fine on your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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