Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.
Go to my.magicJack.com
Log in and check your account status to ensure it is active.
While logged into my.magicjack.com, pull down from “Call Features” to advanced. For the device in question, make sure “I elect to accept outgoing and incoming service” from the “Select Service” area is chosen and “Use DHCP” is checked.
Let me know how you get on...
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Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.