I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.
Can you please clarify first if you are talking about a computer or possibly a gaming console?
Please reply at the box below (there are no additional costs associated with this, you can reply as often as you wish).
Thanks for your patience and best regards,
Is it asking you for a password ***** the Administrator account which you do not remember?
So what is the exact issue then?
Thank you, ***** ***** right indeed, yes. So can you actually get permission or is it being refused?
OK thank you. How did you get there in the first place, did someone remove Administrator access or have you been hacked?
OK, you are locked out at this point then indeed, I will forward you to another expert that might be able to help at this point, I am out of ideas in such a case and it will not be easily possible to recover Administrator access. But let´s wait here please for a second opinion from another expert.
Thank you and merry Christmas,
Thank you for using JustAnswer.com. My name is ***** ***** I will do my best to help.
Please Note: You may be offered a "Premium Service / Remote Assist", it is automatic once we respond. Please feel free to disregard it, we can revisit that option if it becomes necessary.
For the Administrator account issue:
I do have a question, have you tried signing out of the "Standard" account and logging in with the "Admin" account - and does it require a password *****?
Our posts must have crossed, if you like you can follow up in the morning.
Maybe I should have asked, does it login to the "Admin" account if you do not type a password?
OK, I'm sorry - I will opt-out so a morning tech can follow up.
We (technicians, professionals) do not handle any billing or accounting, for any Customer Service issues:
Via the JustAnswer.com website - http://ww2.justanswer.com/helpBy email -***@******.***