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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a gateway laptop and it has a black screen...It turns

Customer Question

I have a gateway laptop and it has a black screen...It turns on but nothing
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: Gateway NV56R Intel core HD Graphics
JA: Have you installed any updates recently?
Customer: No The screen is black
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Computer
Expert:  John replied 3 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. This most likely can be a hardware issue but i will try my best to help you.Could you please provide the following.

Does it show gateway start-up menu when you turn it on or just blank screen?

Can you hear the fan spinning sound or does the power light indicator on the laptop steady or flashing?

How old is the laptop?

Thank you

Note: - If you are getting pop up message regarding secure remote assistance offer it’s an automated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.

Expert:  John replied 3 months ago.

Please answer my above questions so that i can help you better.

Reply using the box below

Thank you.

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