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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have forgotten my gmail password and get Google can't

Customer Question

I have forgotten my gmail password ***** get Google can't verify its you so I can't sign in
Submitted: 3 months ago.
Category: Computer
Expert:  IT Miro replied 3 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 3 months ago.

I will do my best to check for all possible options for you to regain access to your e-mail account and will let you know what to do. Please type your GMail address here so that I can check it.

Thanks,
IT Miro

Customer: replied 3 months ago.
Customer: replied 3 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  IT Miro replied 3 months ago.

I checked that account and you can reset the current password ***** confirming your identity. To do that, you need to receive a verification code to one of the phone numbers associated with your account. There are two phone numbers: one ending in 75 and the other in 71.

Do you recognize such phone numbers and are you able to receive a text message on one of them?

Let me know,

IT Miro

Customer: replied 3 months ago.
I alredy tried that and get a message can't validate its you so can't sign in right now
Customer: replied 3 months ago.
those are my recovery phone numbers and can receive texts on both
Expert:  IT Miro replied 3 months ago.

OK. For verification purposes, please type here both phone numbers.

Customer: replied 3 months ago.
Expert:  IT Miro replied 3 months ago.

OK, hold on...

Expert:  IT Miro replied 3 months ago.

It looks like requesting a new verification code is unavailable at the moment. How many times have you tried to request a verification code, and have they been sent to you?

Customer: replied 3 months ago.
Twice and no
Expert:  IT Miro replied 3 months ago.

I am not sure why is that. It looks like none of the password ***** options work.

I am out of further ideas, so I will opt-out and allow other Experts to take a look at this problem.

You will be notified when you receive a response.

Regards,
IT Miro

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