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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have been locked out for 2 weeks. Will not accept new

Customer Question

I have been locked out for 2 weeks. Will not accept new password ***** you. Says I'm trying to often. Frustrated.
JA: When did you last reset your username and password?
Customer: Tried again about 20 minutes ago.
JA: Have you installed any updates recently?
Customer: AVg over a month ago
JA: Anything else you want the computer expert to know before I connect you?
Customer: Just help please
Submitted: 4 months ago.
Category: Computer
Expert:  Bhavik Joshi replied 4 months ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.