I'm sorry about the issue. Are you having issue with your email? Or is it something else?
What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
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What's the make / model of your computer?
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Hello, My name is***** am an expert with JustAnswer.com following up with the question you concerning your emmail account. Have you found a satisfactory solution yet. If so please rate so the case may be closed. Thank you