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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I'm 79 years old and having enormous problems with my

Customer Question

I'm 79 years old and having enormous problems with my passwords! Both on my google and Comcast acct. PLEASE help me
JA: How much experience do you have with this particular Comcast product?
Customer: This has been my main mailing address. I didn't know it even needed a password
JA: Have you installed any updates recently?
Customer: Like?
JA: Anything else you want the computer expert to know before I connect you?
Customer: I was attempting to buy a floral arrangement and I had to give my e-mail address and then a password ***** then everything went down the tube
Submitted: 1 month ago.
Category: Computer
Expert:  Byron replied 1 month ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can we do a screen sharing session and go through this process together?

Sometimes a second set of eyes makes a difference.