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If you have a leather case on your Kindle; Please remove it before performing the steps below.
Please press and hold down the power button for 25-30seconds until the Kindle restarts
If that does notwork, then please respond back and let me know so I can continue to troubleshoot.
I still have not heard back from you in a while -- If the issue is resolved, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue