I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.
What happens if you try to chat, is there an error? I think you can only chat as premium-member on that site, are you one?
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Thanks for your patience and best regards,
The Zoosk Messenger is normally available on the Zoosk website within your members area. Did you go there already? Has it been working fine before or are you just new there?