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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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At times I get a blue screen with a message that says my PC

Customer Question

at times I get a blue screen with a message that says my PC has problems and it needs to shut down and re-start. It then advises to contact Windows.com/stop code (I think). I haven't contacted anyone.
JA: How much experience do you have with this particular machine?
Customer: I bought it about 2 months ago--- it is a HP. the tower looks like a speaker.
JA: Have you installed any updates recently?
Customer: yes but just normal stuff---ccleaner up dates and things like that (as far as I can remember.
JA: Anything else you want the computer expert to know before I connect you?
Customer: the shut down is irregular and I don't seem to have any viruses.
Submitted: 1 month ago.
Category: Computer
Expert:  Dan replied 1 month ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. You may disregard the Premium Service Offer for Remote Support. That is an automated popup initiated by the web site. The bluescreen can be caused by either software or hardware. Other than the utilities you listed, have you installed any large programs?

Expert:  IT Miro replied 29 days ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Please tell me if you still require assistance with the blue screen problem?

Type your reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 19 days ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro