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I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.
Did you check your emails already for a receipt + download link you might have got from them? Where did you buy it?
Please reply at the box below (there are no additional costs associated with this, you can reply as often as you wish).
Thanks for your patience and best regards,
Did you check your emails already for a receipt from them?
Hmm, what is the link, can you provide it to me here? Alternatively, I can also connect to your computer and have a look directly, if that is something you´d consider.
Thank you... In this case: May I remotely connect to your computer, so that I can directly analyze and resolve the problem for you while you can relax and watch me doing it on your screen? This is a very safe option too, because JustAnswer is a A+ accredited business with the BBB, you will be watching your screen and we will chat there as well, so that you will always know what I will be doing next while fixing the problem.
Remember, we are independent experts here, not Microsoft. So all that I can try, is to lookup the email with the receipt / license code / etc. for you. The link you have posted, links to this site here and has nothing to do with your Microsoft purchase. Can you look at your email inbox if you find a receipt from Microsoft there for the purchase? Or did you already do that?
Thank you. So should I take a look remotely directly at your computer to see if I can find something for you possibly?
When would be a good time for you?